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Whitehat Security

FDIC Your account is insured by the Federal Deposit Insurance Company (FDIC). The FDIC guarantees the safety of all deposits of its member banks. Click here to learn more about the FDIC and how FDIC insurance covers an individual account holder for up to the maximum amount allowed by law.

Zero Liability Protection
Mastercard® Zero Liability provides protection from unauthorized purchases in the event your card is lost or stolen. Learn more about the conditions associated with Mastercard Zero Liability policy.

Secure Account Set-Up
When you log on to create an account, we ask you to create a username and password. Your password is encrypted and will remain a secret as long as you do not disclose it. For additional security on your account, you have the option of taking advantage of BankMobile’s Security PassCode feature. The Security PassCode feature ensures that an additional personalized verification step is taken when you contact BankMobile.

Secure Account Log-In
To securely log on to your account, you are asked to provide your username and password. Once logged into BankMobile’s website, all communications between your web browser and BankMobile’s application is protected with a minimum of 128-bit SSL encryption. If you suspect fraud, please contact us immediately at the toll free number listed on the back of your card.

Timed Log-Off
The BankMobile’s application will automatically log you off from your account after 20 minutes. This reduces the risk of others accessing your information from your unattended computer.

The BankMobile’s application environment is protected 24 hours a day by powerful, state-of-the-art firewall systems that block unauthorized entry. Intrusion detection systems are in place to monitor the environment. In order to gain access to authorized information, the web browser you are using must know the proper protocol, or language, and even then only select information is available.

From the moment account information leaves your computer to the time it enters the BankMobile application, all online access is encrypted. The BankMobile application employs some of the strongest forms of encryption commercially available for use on the web today. During any transaction, our 128-bit encryption turns your information into a coded sequence with billions of possible variations, making it nearly impossible for unwanted intruders to decipher. Additionally, sensitive customer data is encrypted in our database. The BankMobile application possesses the proper formulas to turn this code back into meaningful information and complete your transaction. Look for a “closed lock” icon in your browser to confirm if encryption is being used on any web page you are viewing. Any web address beginning with “https://...” indicates the page you are viewing uses encryption. The “s” stands for “secured.”

Information Security Program
Customers Bank maintains a comprehensive information security program of policies, procedures and technology that is designed to safeguard customer data and comply with banking regulations.

Website Security
This branch of Information Security deals specifically with protection of websites, web applications, and web services. While maintaining firewalls, antivirus protection, and IDS, BankMobile personnel systematically test access points to identify and eliminate threats and vulnerabilities. BankMobile employs web vulnerability scanners, penetration testers, and other security solutions to protect sensitive data. BankMobile employs these measures to avoid unnecessary, unsecured software which helps to prevent attackers from exploiting weaknesses for financial gain or malicious purposes.

Customers Bank information security is annually audited by a 3rd party assessor.